Operation Support System
An operational support system (OSS) plays a crucial role in the telecommunications industry, as it
encompasses a set of programs designed to monitor, control, analyze, and manage telephone and computer
networks. With the convergence of traditional voice telephone systems and packet-oriented Internet traffic,
including Voice over IP (VoIP) and broadband applications like teleconferencing and DSL, the need for more
sophisticated OSS systems has become evident. These systems facilitate activities such as ordering and
tracking network components, managing IP addresses, monitoring usage and traffic patterns, and handling
billing and reporting.
To ensure the smooth operation of OSS, ARS has established a certified and experienced resource pool. Our
team is dedicated to maintaining high-quality operation and maintenance work for our valuable clients. We
understand the criticality of OSS in managing and optimizing network performance, and we strive to provide
reliable and efficient support.
Our Operation Systems Support & Performance Management products are designed to address the specific needs
of our clients. These include:
1. Network Management System (NMS): Our NMS enables the centralized monitoring, configuration, and control
of network devices. It provides real-time visibility into the network infrastructure, allowing for proactive
management and troubleshooting. With our NMS, clients can efficiently manage their network resources and
ensure optimal performance.
2. Network Performance Monitoring & Application Performance Management (NPM & APM): Our NPM and APM
solutions allow for comprehensive monitoring and analysis of network and application performance. These
tools provide insights into network latency, packet loss, and application response times, helping identify
and resolve performance issues quickly. With our NPM and APM solutions, clients can enhance the end-user
experience and ensure the efficient functioning of their network and applications.
3. WAN Optimization: Our WAN optimization solutions are designed to enhance the performance and efficiency
of wide area networks (WANs). By leveraging techniques such as data compression, caching, and traffic
shaping, our WAN optimization solutions help improve network throughput, reduce latency, and optimize
bandwidth utilization. This results in enhanced application performance and a better user experience.
4. Helpdesk: Our helpdesk solution provides a centralized platform for managing and resolving customer
issues and inquiries. With our helpdesk system, clients can efficiently track and manage support tickets,
ensuring timely resolution and customer satisfaction. Our experienced support team is available to provide
prompt assistance and technical expertise, ensuring smooth operations for our clients.
In conclusion, ARS recognizes the importance of operational support systems (OSS) in effectively managing
and optimizing telecommunications networks. Our certified and experienced resource pool is dedicated to
providing high-quality operation and maintenance work for our clients. With our Operation Systems Support &
Performance Management products, including NMS, NPM & APM, WAN optimization, and helpdesk solutions, we aim
to meet the specific needs of our clients and ensure the smooth operation and performance of their networks.
Our commitment to excellence and customer satisfaction sets us apart in the industry, making us a trusted
partner for all OSS-related requirements.
Our Clients
Key Clients List :
- Servitech Limited
- Bangladesh Police
- Kernel Systems
- Bangladesh Army
- BRAC Bank
- Jahangirnagar University
- LinkedSage Limited
- Garments
- Lenden Limited
- SA Khan Business Solution Pvt. Ltd.
- Cell.com
- MS Auto Corporation
- JB Associate
- PEDDLE BD
- RBM TRIMS BD LTD.